SAP is hiring for the position of Support Engineer/ Data Analyst in Bangalore, Hyderabad, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | SAP |
| Position | Support Engineer/ Data Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers & Experienced |
| Location | Bangalore/ Hyderabad |
Key Responsibilities:
- Act as the first point of contact for all Callidus customers, consultants and partners.
- Triage all incoming case requests coming via the web and phone.
- Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
- Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Research, analyze and troubleshoot to diagnose and resolve technical problems.
- Provide phone assistance to customers who call in for update or escalation on their cases.
- Proactively communicate client status, concerns and issues to appropriate management team.
- Develop and maintain effective relationships with internal and external customers.
- Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
- Update Support case tracking system to provide accurate and current documentation of issues.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Eligibility Criteria:
- Bachelor’s Master’s degree or equivalent experience in a related field.
Preferred skills:
- Strong analytical and problem-solving skills.
- Proven experience using organizational reporting / business intelligence infrastructure.
- Proven experience utilizing data modeling tools.
- Proven understanding of statistics, SQL, Python, and/or data visualization tools.
- Experience with Tableau, Smartsheet, and Salesforce preferred.
- Customer focused with the highest standards for delivering value & exceeding customer expectations. Flexibility to include, willingness and ability to readily respond to changing circumstances and expectations.
- Demonstrated ability to manage multiple complex, often competing priorities.
- A track record of autonomy, leadership and self-direction; identify a problem, propose a solution, and make it happen; execute. Biased toward action and reflection.
- Demonstrated ability to manage functional work without managing participants directly.
- Excellent analytical, presentation, and writing skills, as well as the ability to communicate and collaborate effectively in English.
About Company:
At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment.
How To Apply?
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