Salesforce is hiring for the position of Associate Technical Support Engineer in Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Associate Technical Support Engineer |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Hyderabad, India |
Key Responsibilities:
- Provide exceptional frontline technical support to Salesforce clients worldwide through phone, email, and chat channels.
- Guide customers on best practices related to user management, data management, reporting, and dashboard configuration.
- Identify and escalate complex customer issues to the Professional Services or Account Executive teams whenever necessary.
- Maintain accurate records of all customer interactions, communications, and case-related documentation within Salesforce.
- Follow established support procedures while proactively identifying and recommending process improvements, particularly through AI and automation to reduce resolution times and repetitive tasks.
- Work flexibly across shifts as part of a 24/7 support model, demonstrating willingness to rotate shifts based on changing business requirements.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
- Candidates with French language certification or prior experience handling customer queries in French over phone calls are preferred.
- Up to 12–24 months of experience in voice-based customer support, IT/product support operations, or customer-facing roles.
- Strong passion for delivering exceptional customer experiences, with a customer-first approach.
- Excellent written and verbal communication skills in English.
- Action-oriented individual with strong organizational, analytical, and problem-solving abilities.
- Interest in AI-powered tools and workflows, with the ability to leverage automation to improve efficiency and continuously enhance support delivery.
- Highly adaptable and quick to learn, with the ability to work effectively in ambiguous situations and adapt to frequent changes.
- Strong technical aptitude and willingness to learn Salesforce Cloud applications and solutions.
- Dependable, self-motivated, and capable of working independently with minimal supervision.
Preferred Skills:
- Salesforce ADM 201 and/or ADM 211 certification.
- Experience providing technical or customer support to international clients.
- Multilingual proficiency in one or more languages, including German, French, Italian, Spanish, Portuguese, or Dutch.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
