LSEG is hiring for the position of Data Analyst in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | LSEG |
| Position | Data Analyst |
| Qualification | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India |
Key Responsibilities:
- Demonstrates strong business acumen and proficiency in handling customer escalations, addressing partner concerns, resolving data discrepancies, and managing complex customer communications through chat, email, and phone.
- Develops and delivers structured on-the-job training, provides task-specific coaching, and mentors team members on standard operating procedures.
- Builds and maintains strong cross-functional relationships to expedite service requests, de-escalate issues, and effectively manage exceptions.
- Challenges existing processes and drives continuous improvement initiatives and projects.
- Plays a key role in validating process consistency and ensuring business partners adhere to established protocols.
- Monitors and reports on turnaround times, quality metrics, and process trends, providing relevant analysis, assessments, and actionable insights.
- Performs supervisory and management responsibilities in the absence of the supervisor or team lead.
- Facilitates communication and coordination between key operational teams to address service-impacting incidents.
- Provides recommendations for processing requests through Salesforce and resolves complex queries related to contracts and product installations.
- Follows up on pending orders, escalates outstanding requests, and completes administrative tasks as assigned by senior team members.
Eligibility Criteria:
- Previous experience in Order-to-Cash (O2C) operations or customer support roles.
- General business knowledge acquired through education, with the ability to apply sound judgment when making decisions.
- Strong communication and interpersonal skills, with the ability to effectively manage customer relationships and collaborate with cross-functional teams.
- Ability to work independently and collaboratively in a fast-paced work environment.
- Proficiency in Microsoft Office applications, with familiarity with ERP systems such as SAP or Oracle considered an advantage.
- Excellent documentation skills, with experience in preparing Standard Operating Procedures (SOPs), process maps, and knowledge articles.
- Strong analytical and problem-solving skills, with the ability to identify process gaps and recommend appropriate improvements.
Required Skills:
- Strong interpersonal, organizational, and time management skills, with a high level of diligence.
- Excellent problem-solving abilities and a customer-focused approach to addressing concerns and resolving issues promptly.
- Ability to adapt to changing processes and demonstrate a willingness to learn new systems, tools, and technologies.
- Ability to lead process improvement initiatives and identify opportunities for process automation.
About Company:
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue – and achieve – their ambitions.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
