NTT DATA is hiring for the position of Graduate Trainee in Bangalore, India. Candidates with a Graduate Degree/ Diploma are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NTT DATA |
| Position | Graduate Trainee |
| Qualifications | Graduate Degree/ Diploma |
| Experience | Entry Level |
| Location | Bangalore, India |
Key Responsibilities:
- Provide administrative support to the Managed Services Client Service Desk team.
- Perform entry-level administrative tasks as required to support team operations.
- Ensure that established escalation procedures are followed for all critical calls and service requests.
- Receive, validate, and log client requests while accurately capturing all relevant details.
- Assist in analyzing and interpreting escalation requests to ensure appropriate categorization and prioritization.
- Maintain accurate and up-to-date documentation for tickets and service requests, including relevant client information.
- Perform other related duties and responsibilities as assigned.
Eligibility Criteria:
- High school certificate, diploma, or an equivalent qualification.
Required Skills:
- A self-motivated and ambitious individual with the ability to work independently under general supervision.
- Ability to exercise sound judgment and escalate issues to the appropriate level when necessary.
- A methodical approach to ticket resolution and problem-solving.
- Ability to communicate and collaborate effectively with a diverse range of stakeholders.
- Strong integrity and a commitment to delivering excellent client service and maintaining client satisfaction and retention.
- Excellent attention to detail and a strong customer-focused mindset.
- Strong verbal and written communication skills.
- Flexibility to work in a 24×7 shift environment based on an assigned roster, as required.
Required Experience:
- Basic to moderate level of relevant work experience.
- Basic to moderate level of experience in the technology industry and call centre environment.
About Company:
NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.
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