Thomson Reuters is hiring for the position of Customer Service Specialist in Hyderabad, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Thomson Reuters |
| Position | Customer Service Specialist |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Hyderabad, India (Hybrid) |
Key Responsibilities:
- Respond to customer inquiries through phone, email, chat, and other communication channels.
- Handle account maintenance requests, including address changes, account updates, order status inquiries, product feedback, password assistance, and billing concerns.
- Resolve customer issues by applying relevant policies and procedures while evaluating contract terms and potential downstream impacts.
- Ensure all customer interactions align with company brand values and service standards.
- Identify opportunities for additional products and services and refer qualified leads to the appropriate sales teams.
- Provide account maintenance and customer support assistance to field representatives as required.
- Accurately record and classify customer calls and requests in the call tracking system.
- Collaborate with cross-functional teams to maintain accurate and consistent customer information.
- Analyze customer feedback, identify opportunities for operational improvements, and support risk mitigation initiatives.
Eligibility Criteria:
- Experience in customer service, customer support, or a related field.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proven ability to resolve customer issues independently and make informed decisions.
- Experience handling account maintenance, billing inquiries, contract discrepancies, and account reconciliation.
- Strong problem-solving and analytical skills.
- Ability to collaborate effectively with internal and external stakeholders at various levels.
Preferred Skills:
- Experience supporting complex products, services, or high-value customer accounts.
- Familiarity with CRM and customer case management systems.
- Ability to provide basic to intermediate technical support and troubleshoot customer issues.
- Experience identifying sales opportunities and collaborating with sales teams.
- A continuous improvement mindset with experience analyzing customer feedback and improving processes.
- Ability to quickly adapt to new technologies, tools, and business processes.
About Company:
Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward – tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves.
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