Apple is hiring for the position of Junior Application Support & Site Reliability Engineer in Bengaluru, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Apple |
| Position | Junior Application Support & Site Reliability Engineer – Sales Engineering |
| Qualifications | Bachelor’s Degree |
| Experience | 1-2 (Years) |
| Location | Bengaluru, India |
Key Responsibilities:
- Monitor the health, performance, and capacity of mission-critical applications and services across multi-region environments.
- Act as a first-line responder to production alerts, outages, and system anomalies while participating in on-call rotations and rapid-response activities.
- Investigate, troubleshoot, and resolve complex application, core system, network, and performance-related issues.
- Perform database-level troubleshooting, query analysis, data validation, and performance tuning across PostgreSQL, Oracle Database, and MySQL environments.
- Collaborate with development, QA, database, and infrastructure teams to identify root causes and implement permanent corrective solutions.
- Develop and optimize telemetry dashboards, log aggregation processes, and alerting rules using tools such as Splunk, Prometheus, Grafana, and Dynatrace to improve system observability.
- Monitor and maintain key reliability metrics, including Service Level Indicators (SLIs) and Service Level Objectives (SLOs), to minimize Time to Detect (TTD) and Time to Mitigate (TTM).
- Develop and maintain scripts and tools using Python and Bash to automate repetitive operational tasks, system health checks, and routine maintenance activities.
- Support production deployments, CI/CD pipeline executions using Jenkins and GitHub Actions, build validations using Maven and Gradle, and canary and smoke testing activities.
- Execute production Change Requests (CRs) in accordance with enterprise change management processes, risk assessment standards, and operational procedures.
- Apply modern engineering practices and GenAI-assisted workflows to improve log analysis, incident documentation, troubleshooting efficiency, and overall operational effectiveness.
Eligibility Criteria:
- 1 to 2 years of combined professional experience in Application Production Support (APS), DevOps, Systems Engineering, or Site Reliability Engineering (SRE).
- Strong understanding of Linux/Unix fundamentals, including file systems, process management, networking, permissions, systemd, and core system engineering concepts.
- Experience with Java and Python for programming and debugging, along with familiarity with Java-based build tools such as Maven and Gradle.
- Strong troubleshooting, debugging, and querying skills with relational databases such as PostgreSQL, Oracle Database, and MySQL.
- Hands-on experience with observability, monitoring, and logging platforms such as Splunk, Grafana, Prometheus, and Dynatrace.
- Experience in incident management and triage, along with the ability to follow standard change and configuration management processes.
- Basic understanding of CI/CD concepts and experience with continuous integration and deployment tools such as Jenkins and GitHub Actions.
- Exposure to Generative AI (GenAI) solutions, AI models, and modern AI-assisted development and support workflows.
- Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, or a related field.
Preferred Qualifications:
- Ability to effectively leverage AI and GenAI tools to accelerate log analysis, script development, troubleshooting, and issue investigation.
- Hands-on experience with Docker containers and a foundational understanding of Kubernetes concepts.
- Familiarity with public or private cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure.
- Basic understanding of Infrastructure as Code (IaC) and configuration automation tools such as Ansible and Terraform.
About Company:
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices – strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
