Equifax is hiring for the position of Product Support Analyst in Pune, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Equifax |
| Position | Product Support Analyst |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Pune, India |
Key Responsibilities:
Platform Configuration and Operation:
- Configure and execute data processing workflows on the batch delivery platform in accordance with established procedures and client specifications.
- Deploy and manage complex data pipelines orchestrated using Apache Airflow.
- Utilize and extend standard Airflow DAG templates to ensure consistent deployments and efficient iteration across environments.
- Monitor data processing jobs, identify issues, and implement appropriate resolutions to ensure timely and accurate delivery.
- Perform data quality checks and validation to ensure the integrity and accuracy of processed data.
- Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and associated infrastructure.
- Adhere to established security protocols and maintain high standards of data security and privacy during all configuration activities.
- Follow SDLC (Software Development Life Cycle) guidelines for configuration deployments and system changes.
- Maintain accurate records of configurations, processes, and issues encountered.
- Stay informed about platform updates, new features, and relevant technical developments.
- Identify opportunities to improve and automate configuration processes and workflows.
- Assist in creating and maintaining configuration documentation and knowledge base articles.
Client Focus:
- Understand the importance of accurate and timely data delivery in meeting client requirements.
- Support the team in addressing client inquiries and resolving data fulfillment-related issues.
- Take ownership of critical data configurations that directly impact client trust and business outcomes.
- Collaborate with cross-functional teams, including Engineering and Data Operations, to resolve issues and improve data delivery processes.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Information Technology, or an equivalent field.
- Strong analytical, detail-oriented, and proactive approach to problem-solving.
- Familiarity with data processing concepts and batch delivery systems.
- Experience working with configuration files, such as YAML.
- Understanding of cloud computing concepts, with exposure to GCP preferred.
- Familiarity with various file encoding formats.
- Experience using API testing tools and understanding data interfaces.
- Basic scripting skills, such as shell scripting, are an advantage.
Preferred Skills:
- Ability to validate issues by testing in higher environments and provide on-call support for production incidents as required.
- Experience working with GCP services such as Dataflow, Composer, Cloud Storage, or BigQuery.
- Familiarity with cloud-based monitoring and logging tools, such as Google Cloud Logging and Monitoring.
- Proficiency in Python scripting or object-oriented programming languages such as Java.
About Company:
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
How To Apply?
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