NTT DATA is hiring for the position of Network Engineer in Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NTT DATA |
| Position | Network Engineer |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India |
Key Responsibilities:
- Maintain the support process and ensure all support requests are handled in accordance with established procedures.
- Utilize service assurance tools and software to investigate and diagnose issues, collect performance metrics, and generate reports.
- Identify, troubleshoot, and resolve technical issues by following established support procedures.
- Perform scheduled system maintenance tasks to ensure service reliability and availability.
- Utilize knowledge base articles for incident diagnosis and resolution, and contribute to updating documentation as needed.
- Monitor service delivery against Service Level Agreements (SLAs) and maintain accurate records of service performance.
- Analyze service performance data against agreed service levels and recommend or initiate actions to improve service quality.
- Prioritize, classify, and diagnose incidents in accordance with defined incident management procedures.
- Investigate the root causes of incidents and implement appropriate resolution measures.
- Escalate unresolved incidents to the appropriate support teams and track them through to resolution.
- Provide service restoration and recovery activities following incident resolution.
- Document, update, and formally close resolved incidents in accordance with established procedures.
- Maintain accurate, secure, and up-to-date Configuration Items (CIs) within the Configuration Management Database (CMDB).
- Apply configuration management tools, techniques, and processes to track, maintain, and safeguard configuration assets from unauthorized changes.
- Perform remote investigations to identify root causes of incidents and support the implementation of corrective and preventive actions.
- Maintain expertise in assigned technical domains and provide specialized guidance on their effective application.
- Ensure timely and comprehensive incident resolution by coordinating repair activities and collaborating with internal support teams.
- Provide regular updates and continuous communication to clients and stakeholders through designated systems, portals, and ticketing tools.
- Proactively identify potential issues and errors before or during service disruptions.
- Log incidents accurately and promptly, ensuring all required information is captured in accordance with support standards.
- Collaborate with clients, internal teams, vendors, and service providers to expedite issue diagnosis and achieve timely resolution.
Eligibility Criteria:
- Hold a Bachelor’s degree or equivalent qualification in Information Technology, Computer Science, Computing, or a related field.
- Possess associate-level certifications in networking technologies, such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, or equivalent.
Required Skills:
- Demonstrate a working knowledge of technical documentation and documentation standards.
- Possess knowledge of management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain.
- Have knowledge of networking technologies from vendors such as Cisco, Juniper, Aruba, Riverbed, and similar platforms.
- Exhibit a customer-focused mindset with proactive problem-solving abilities.
- Demonstrate strong problem-solving skills with a self-motivated and well-organized approach to work.
- Maintain excellent attention to detail and accuracy.
- Apply strong analytical and logical thinking skills to resolve technical issues.
- Possess excellent verbal and written communication skills.
- Demonstrate the ability to collaborate effectively with colleagues, stakeholders, and cross-functional teams.
Required Experience:
- Demonstrate entry-level experience with networking technologies, including routing, switching, wireless networking, SDI distribution, and core and access layer architectures.
- Possess entry-level experience in providing technical support to clients.
- Have entry-level experience in diagnosing and troubleshooting technical issues.
- Demonstrate entry-level experience in delivering remote support for networking technologies.
- Possess entry-level experience working with relevant networking technologies.
About Company:
NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.
How To Apply?
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