Mastercard is looking for Analyst, Analytics & Metrics in Gurgaon, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Mastercard |
| Position | Analyst, Analytics & Metrics – 2 |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Gurgaon, India |
Key Responsibilities:
- Demonstrate excellent written and verbal communication skills while collaborating with internal and external stakeholders.
- Support the collection, validation, analysis, and reporting of quarterly operational data.
- Utilize analytics to review customer-reported data and identify opportunities to prevent revenue leakage.
- Conduct analytical research on QMR and switched activity data to support management decision-making and discussions.
- Deliver detailed, insightful, and persuasive customer performance analytics and reporting.
- Support projects focused on operational metrics, performance drivers, and associated revenue streams.
- Communicate effectively with customers to address inquiries and resolve open issues in a timely manner.
- Provide customer support and training on QMR-related processes and topics to both internal and external stakeholders.
- Maintain clear, accurate, and concise documentation within internal systems to track inquiries and resolutions.
- Assist in the preparation and delivery of quarterly QMR business updates for regional finance teams.
- Contribute to the development, testing, and implementation of system enhancements and process improvement initiatives.
Eligibility Criteria:
- Self-motivated and quick learner with the ability to perform effectively in fast-paced environments and under tight deadlines.
- Strong intellectual curiosity with the ability to investigate issues thoroughly and identify root causes.
- Proven ability to organize, prioritize, and manage multiple tasks and responsibilities simultaneously.
- Strong analytical and critical-thinking skills with exceptional attention to detail and the ability to create and present compelling analyses.
- Experience in Financial Planning and Analysis (FP&A) is preferred.
- Experience in change management and implementing process improvements within operational environments; Six Sigma certification is an added advantage.
- Excellent organizational, problem-solving, and decision-making skills with a high level of accuracy and attention to detail.
- Strong customer service and stakeholder management skills.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, with the ability to quickly learn and adapt to internal systems and applications.
About Company:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
How To Apply?
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