Deloitte is hiring for the position of Finance Service Desk – Analyst in Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Deloitte |
| Position | Finance Service Desk (FSD) – Analyst |
| Qualifications | B.Sc/ B.Com/ BCA |
| Experience | Freshers (0-2 Years) |
| Location | Hyderabad, India |
Key Responsibilities:
- Handle customer interactions through tickets, chats, and voicemails, ensuring timely and effective communication with end users.
- Analyze and resolve incidents and service requests related to application software and hardware issues.
- Document all incidents and support requests in the CRM tool, ensuring tickets are properly updated, closed, or escalated as required.
- Possess a basic understanding of computer software and hardware systems.
- Stay updated on ongoing issues, outages, and environmental changes communicated through emails and other official channels.
- Meet key performance indicators (KPIs), including Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence, and actively participate in individual and group coaching sessions.
- Deliver a positive customer support experience by understanding customer concerns thoroughly and maintaining a highly professional attitude.
- Demonstrate self-motivation and a strong commitment to providing excellent customer service.
- Maintain flexibility to work in different shifts, as the business operates on a 24×7 schedule.
- Minimize unplanned absences to avoid disruption to business operations, as excessive absenteeism may lead to disciplinary action.
- Adhere to the organization’s Code of Ethics, Vision, Mission, and Core Values at all times.
- Exhibit the ability to effectively interact and work across different regions and cultures, including Americas, EMEA, and APAC.
Eligibility Criteria:
- Bachelor’s degree such as B.Sc., B.Com., or BCA, or any other non-engineering graduation or diploma.
- 0 to 2 years of relevant experience (freshers may also apply).
Preferred Skills:
- Demonstrate excellent written, verbal, and listening skills, along with strong analytical abilities.
- Ability to quickly understand and effectively communicate complex ideas, supported by strong problem-solving skills.
- Possess sound knowledge of computers, internet connectivity, and application performance concepts.
- Exhibit proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
- Apply strong troubleshooting skills to diagnose, resolve, and address customer issues and service requests effectively.
About Company:
Deloitte is the brand under which tens of thousands of dedicated professionals from independent firms around the world work together to provide audit and assurance, consulting, risk and financial advisory, risk management, tax, and related services to select clients. Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), comprises these firms. Each DTTL member firm offers specific geographic services and is subject to the laws and professional regulations of the country or countries in which it operates.
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