Nokia is hiring for the position of Technical Support Engineer in Noida, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
| Company Name | Nokia |
| Position | Technical Support Engineer |
| Qualifications | B.E/ B.Tech/ M.E/ M.Tech |
| Experience | Freshers/ Experienced |
| Location | Noida, India |
Key Responsibilities:
- Oversee and manage the technical delivery of case handling, including planning, execution, and automation of customer service operations.
- Diagnose and resolve complex customer and network issues by applying advanced analytical and troubleshooting skills, including multi-vendor environments and performance optimization scenarios.
- Engage directly with customers on high-complexity cases by providing effective workarounds and managing escalations to R&D, Product Lifecycle Management (PLM), and other internal stakeholders.
- Manage critical emergency and outage situations to ensure timely resolution and rapid service restoration for high-priority incidents.
- Create, review, and approve knowledge base articles to document resolutions, promote best practices, and enable knowledge sharing across teams.
- Provide structured and actionable product feedback to technical support and development teams to support continuous product improvement and feature enhancements.
- Ensure adherence to Service Level Agreements (SLAs) for escalated cases and lead Root Cause Analysis (RCA) activities, including documentation and reporting.
- Continuously expand technical expertise in emerging areas such as cloud technologies and AI/ML, contributing to innovation and the long-term technical direction of the organization.
Eligibility Criteria:
- Holds a B.E., B.Tech, M.E., or M.Tech degree with relevant experience in the telecom domain and working knowledge of NetAct, SON (FM/PM/CM), and 3GPP wireless protocols including GSM, UMTS, LTE, and 5G.
- Possesses hands-on experience with Linux environments, TCP/IP networking, web applications, shell scripting, Ansible-based automation, virtualization platforms such as VMware, and databases including MySQL, PostgreSQL, Druid, and Redis, along with strong networking and system-level troubleshooting skills.
- Demonstrates practical experience with cloud technologies, including microservices architecture, containerization, messaging systems, and container orchestration platforms such as Kubernetes, Red Hat OpenShift (RHOCP), and Docker/Podman.
- Exhibits strong professional interpersonal and communication skills, including customer service, stakeholder influence, negotiation, and conflict resolution, with the ability to engage effectively with customers and functional leadership.
- Shows a high level of curiosity and adaptability, with the ability to rapidly learn new technologies and domains.
Preferred Skills:
- Brings advanced experience in network and system operations, including 2G, 3G, 4G, and 5G network design and troubleshooting, hands-on exposure to Radio Access Network (RAN) equipment, and experience working with multi-vendor OSS environments.
- Demonstrates proficiency in Network Performance Optimization (NPO) and in analyzing wireless network Key Performance Indicators (KPIs) to improve network quality and efficiency.
- Possesses foundational knowledge in mathematics, including linear algebra, calculus, probability, and statistics, with practical exposure to machine learning techniques such as supervised, unsupervised, and reinforcement learning.
- Has familiarity with deep learning frameworks such as TensorFlow/Keras and PyTorch, as well as data science and data engineering practices including data preprocessing, feature engineering, data visualization, and SQL/NoSQL database management.
- Shows hands-on development experience using programming languages such as Java or Python to support automation initiatives and the development of custom tools and solutions.
About Company:
At Nokia, we create technology that helps the world act together. As a B2B technology innovation leader, we are pioneering the future where networks meet cloud to realize the full potential of digital in every industry. Through networks that sense, think and act, we work with our customers and partners to create the digital services and applications of the future. For our latest updates, please visit us online www.nokia.com
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