Cornerstone is hiring for the position of Junior Support Specialist in Pune, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cornerstone |
| Position | Junior Support Specialist |
| Qualification | Bachelor’s Degree |
| Experience | Freshers |
| Location | Pune, India |
Key Responsibilities:
- Consistently deliver a positive customer experience, reflected through strong Customer Satisfaction (CSAT) metrics.
- Adhere to Cornerstone OnDemand support processes to meet and exceed defined customer service level agreements (SLAs).
- Provide timely, clear, and professional communication with customers via CRM tools (Salesforce), phone, and email.
- Share regular quality updates with customers until issue resolution to prevent case aging, staleness, and backlog.
- Prioritize work effectively, focusing on high-impact customer issues and delivering resolutions within agreed timelines and customer expectations.
- Engage next-level or specialized support teams in a timely manner when required, ensuring proper triage, thorough case documentation, and proactive stakeholder communication.
- Actively utilize knowledge bases, forums, and available support resources to resolve issues efficiently.
- Continuously enhance knowledge of the Cornerstone OnDemand product portfolio and related technologies through ongoing learning.
- Consistently meet and strive to exceed individual and team performance goals.
- Collaborate effectively with cross-functional teams to contribute to the overall success of the Cornerstone OnDemand ecosystem.
- Ensure strict adherence to privacy, data protection, and security obligations in all support activities.
Eligibility Criteria:
- Holds a Bachelor’s degree in Computer Science or an equivalent discipline, with less than one year of customer-facing application support experience.
- Possesses basic knowledge of SaaS platforms, cloud computing concepts, and related technologies such as FTP, SSO, SMTP, and HTML.
- Demonstrates excellent written and verbal communication skills for effective customer interaction and documentation.
- Exhibits a strong customer-centric mindset with a passion for delivering high-quality customer support and service excellence.
- Shows strong analytical and problem-solving abilities to diagnose and resolve technical issues.
- Familiarity with support workflows, processes, and experience working in SLA-driven environments using CRM tools such as Salesforce is an added advantage.
- Willingness and ability to work in a 24×7 operational environment, primarily supporting US time zone shifts.
About Company:
Cornerstone powers the future ready workforce. With adaptive HR software designed to unite people, teams, technology, and business, our products inspire a work environment of growth, agility, and success for all. We built our AI-powered and skills-forward system for the contemporary workforce. Organizations that use Cornerstone modernize their learning and development experience, deliver the most relevant content from anywhere, accelerate talent and career mobility, and establish skills as the universal language of growth and success. Cornerstone serves over 7,000 customers and 100 million users and is available in 180 countries and 50 languages.
How To Apply?
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