HSBC is hiring for the position of Associate – Data Analytics in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | HSBC |
| Position | Associate – Data Analytics |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India (Hybrid) |
Key Responsibilities:
- Provide first-line functional support for CME, CSP, AI, and other frontline applications, responding to user requests through the Frontline Helpdesk (FLHD) in accordance with established procedures.
- Investigate and resolve user requests while ensuring timely updates are communicated to end users throughout the request lifecycle.
- Monitor and manage workloads across various queues to ensure compliance with Service Level Agreements (SLAs).
- Report technical issues to IT Support and serve as a liaison between users and IT teams, taking ownership of requests from initiation to closure.
- Deliver high-quality user support by processing instructions accurately and meeting defined quality standards and performance targets.
- Maintain a balance between productivity and quality while striving for operational excellence.
- Identify individual training needs and participate in relevant learning and development programs.
- Demonstrate effective use of system tools and adhere to standard procedures for optimal performance.
- Ensure data accuracy and compliance with established policies and procedures in all deliverables.
- Conduct data cleansing activities, including identifying, assessing, and resolving data quality issues.
- Continuously enhance job-specific skills through ongoing learning and professional development.
- Proactively suggest improvements to workflows, processes, and procedures for increased efficiency.
- Adhere to Desk Instruction Manuals (DIMs), Standard Operating Procedures (SOPs), and resolve day-to-day queries while ensuring SLA adherence.
- Stay updated with the latest procedural and policy changes, collaborating with the program team to clarify any uncertainties.
- Comply with all audit requirements, including but not limited to: Declaration of Secrecy, Data Protection Act, Health and Safety, Clear Desk Policy, process-specific audit guidelines, and compliance regulations.
- Ensure alignment with all applicable compliance policies, including data security, AML, operational risk, functional manuals, audit recommendations, internal controls, and regulatory guidelines.
- Act promptly on audit findings and demonstrate adherence to internal controls and compliance standards.
- Proactively report any audit or compliance issues to management and ensure timely closure of all outstanding audit recommendations under your scope.
Eligibility Criteria:
- Bachelor’s or Master’s degree from a reputed university.
- Solid experience and strong understanding of the Banking and Financial Services sector.
- Proven ability to perform detailed analysis of user issues and apply effective problem-solving techniques.
- Excellent business communication skills, both written and verbal, along with strong presentation abilities.
- Strong interpersonal skills with the ability to build relationships, promote ideas, and collaborate effectively with team members and key stakeholders.
- Demonstrated ownership mindset with the ability to adapt quickly in multi-data environments and learn new systems rapidly.
- Experience working in an Agile environment.
- Skilled in presenting analytical outputs to stakeholders and driving alignment on business actions or strategic decisions.
- Familiarity with frontline systems such as CRM or prior experience in a support environment is preferred.
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
- Strong analytical skills with a solid understanding of data quality management principles.
- Ability to clearly develop and communicate complex concepts and ideas in both written and spoken formats.
- Flexibility to work in rotational shifts as required.
About Company:
We’re a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
