Canonical is hiring for the position of Graduate Customer Success Manager in Hyderabad, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Canonical |
| Position | Graduate Customer Success Manager |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Provide customer support by efficiently resolving ticket requests.
- Enhance documentation by creating and updating problem-solving guides, Q&A resources, and onboarding materials.
- Lead campaigns targeting multiple customers through digital touchpoints and engagement activities.
- Identify high-potential and high-risk customers among newly onboarded users.
- Facilitate the onboarding process for new customers by introducing them to products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
- Collaborate with Sales and Support teams to develop and execute engagement plans aligned with customer objectives.
- Actively engage with assigned customers to identify and mitigate potential risks.
- Gather customer feedback, structure insights, and share them with the product team for review and improvement.
Eligibility Criteria:
- Possess experience in customer-facing roles with a strong ability to engage and support clients.
- Demonstrate empathy and a natural inclination to assist others.
- Exhibit a strong passion for technology, infrastructure, and Ubuntu.
- Possess excellent presentation skills for effectively communicating with various stakeholders.
- Showcase strong organizational skills with the ability to structure and continuously update documentation.
- Work effectively as a team player, collaborating across multiple internal departments.
Preferred Skills:
- Proficiency in multiple languages is highly valued. If you have written and spoken fluency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to excellent English communication skills, please mention it.
About Company:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
