Wipro is hiring for the position of Trainee/ Management Trainee in Gurugram; Coimbatore, India. Candidates with Any Graduate or Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Trainee/ Management Trainee |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Gurugram; Coimbatore, India |
Key Responsibilities:
Process Support:
- Manage transactions while adhering to required quality standards.
- Handle incoming client requests via telephone and email in a courteous and professional manner.
- Document all relevant end-user details, including name, department, contact information, and nature of the issue.
- Update availability in the RAVE system to maintain process productivity.
- Record, track, and document all queries, problem-solving steps, and resolution outcomes.
- Follow standard processes and procedures to resolve client queries within SLA requirements.
- Access and utilize internal knowledge bases and FAQs for efficient problem resolution.
- Learn and apply product details to enhance client interactions and troubleshooting.
- Document and analyze call logs to identify trends and prevent recurring issues.
- Maintain and update self-help documents for faster resolution of client queries.
- Identify red flags and escalate critical client issues to the team leader for timely resolution.
- Ensure compliance with legal standards by adhering to service agreements and providing necessary disclosures.
Customer Service Delivery:
- Provide effective diagnosis and resolution of client queries, ensuring excellent customer service.
- Support clients by performing question diagnosis and guiding them through step-by-step solutions.
- Assist clients in navigating product menus to improve understanding of features.
- Troubleshoot client queries professionally and courteously.
- Maintain detailed logs and records of customer interactions as per guidelines.
- Accurately process and document incoming calls and emails using designated tracking tools.
- Offer alternative solutions to clients when appropriate to retain business.
- Effectively organize and communicate messages tailored to the audience.
- Follow up with scheduled callbacks to gather feedback and ensure SLA compliance.
Operational Excellence and Capability Building:
- Ensure operational efficiency and maintain high levels of customer service.
- Participate in product training sessions to stay updated on features, updates, and changes.
- Enroll in product-specific and additional training programs as required.
- Collaborate with team leaders to identify training needs and suggest improvement themes.
- Enhance job knowledge through self-learning opportunities and professional networking.
Eligibility Criteria:
- Any Graduate/ Post Graduate
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
