Cognizant is hiring for the position of Business Associate in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Business Associate |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 1 Years) |
| Location | Work From Home |
Key Responsibilities:
- Manage customer inquiries, ensuring timely and accurate responses to achieve high levels of customer satisfaction.
- Oversee daily operations, ensuring adherence to customer service processes and standards.
- Provide prompt support to customers by resolving issues and addressing concerns effectively.
- Collaborate with team members to enhance customer service strategies and improve the overall customer experience.
- Monitor customer feedback and implement improvements to enhance service quality.
- Maintain comprehensive records of customer interactions and transactions.
- Analyze customer service data to identify trends and recommend areas for improvement.
- Develop and implement customer service policies and procedures to streamline operations.
- Train and mentor new team members on customer service best practices and protocols.
- Ensure compliance with company policies, industry regulations, and standards.
- Utilize customer service software and tools to efficiently manage customer interactions.
- Participate in team meetings and contribute to the development of customer service initiatives.
- Stay informed about industry trends and best practices to drive continuous improvement in customer service delivery.
Eligibility Criteria:
- Excellent communication skills to interact effectively with customers and stakeholders.
- Strong problem-solving abilities to address and resolve customer issues promptly.
- High attention to detail to ensure accurate record-keeping and documentation.
- Ability to work independently with strong time management skills.
- Proficiency in using customer service software and related tools.
- Positive attitude with a customer-centric approach to delivering exceptional service.
Preferred Skills:
- A Customer Service Excellence Certification or equivalent is preferred.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Apply Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
