Amazon is hiring for the position of Cloud Support Associate in Bangalore; Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Cloud Support Associate |
| Qualifications | Bachelor’s Degree/ Diploma |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 1 Years) |
| Location | Bangalore; Hyderabad, India |
Key Responsibilities:
- Learn and adopt groundbreaking technologies to enhance service delivery.
- Utilize advanced troubleshooting techniques to develop tailored solutions for customers’ specific needs.
- Collaborate with leading technologists globally to effectively resolve customer issues.
- Partner with Amazon teams in India to replicate and address customer concerns.
- Leverage extensive customer support experience to provide constructive feedback to internal Amazon teams for service enhancement.
- Manage customer communication during critical events, ensuring timely updates and resolution.
- Lead initiatives to improve support-related processes and enhance the customer technical support experience.
- Develop tutorials, how-to videos, and technical articles to support and engage the developer community.
- Address critical and highly complex customer issues involving multiple AWS services.
Eligibility Criteria:
- 0–1 years of experience in any of the following areas:
- Linux systems administration
- Database design and optimization
- Big Data analysis
- Network administration
- DevOps
- Programming or scripting experience in one or more languages, such as Java, Perl, Ruby, C#, or PHP.
- Troubleshooting and support experience.
- Excellent oral and written communication skills.
Preferred Skills:
- Basic understanding of operating system concepts and Linux/Unix systems administration (e.g., Ubuntu, CentOS, RedHat, Solaris).
- Fundamental knowledge of networking concepts, including TCP/IP and DNS, and database basics.
- Strong customer focus and the ability to manage multiple tasks effectively.
- Familiarity with cloud computing technologies.
- A self-starter attitude with enthusiasm for technology.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
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