PowerSchool is hiring for the position of Associate Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | PowerSchool |
| Position | Associate Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, India |
Key Responsibilities:
- Respond to and evaluate incoming requests for technical assistance via telephone, email, and chat, prioritizing issues based on urgency and impact.
- Identify and diagnose problems, conduct research, provide resolutions, and follow up with users as required; escalate complex cases to the appropriate team.
- Document and track all interactions and incidents in a problem management database, maintaining accurate records and related documentation.
- Prepare standard statistical reports, such as help desk incident summaries, to analyze and improve service performance.
- Collaborate with programmers to explain software issues and recommend program modifications or updates as necessary.
- Test software and hardware to assess usability and determine if products effectively meet user requirements.
- Perform other duties and responsibilities as assigned to support operational goals.
Eligibility Criteria:
- 0–2 years of experience in a technical support role.
- Proficiency in the Microsoft Office suite.
- Experience with Salesforce is preferred.
- Prior experience with CRM platforms is advantageous.
- Strong attention to detail and excellent time management abilities.
- Effective oral and written communication skills.
- Exceptional customer service skills, with the ability to resolve conflicts effectively.
- Capability to manage a heavy workload and multiple projects, adapting to frequent interruptions and schedule changes.
- Associate’s degree or equivalent work experience.
About Company:
PowerSchool is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments and analytics in one unified platform. PowerSchool supports over 50 million students globally and more than 15,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States, and sells solutions in more than 90 countries. Visit www.powerschool.com to learn more.
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