Amazon is hiring for the position of Cloud / IT Support Associate in Bangalore, India. Candidates with a Bachelor’s Degree/ Diploma are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Cloud / IT Support Associate |
| Qualifications | Bachelor’s Degree/ Diploma |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 to 18 Months) |
| Location | Bangalore, India |
Key Responsibilities for Cloud Support Associate:
- Learn and implement cutting-edge technologies.
- Utilize advanced troubleshooting techniques to deliver tailored solutions for customers’ specific needs.
- Collaborate with leading technologists globally to resolve customer issues.
- Lead customer communication during critical events and ensure timely updates.
Key Responsibilities for IT Support Associate:
- Demonstrate effective communication skills by interacting clearly and concisely with Amazon internal customers across APAC, EMEA, AMER Operations, IT teams, and customer support.
- Follow standard operating procedures (SOPs) to ensure consistency and efficiency in daily operations.
- Possess basic knowledge of IT troubleshooting for end-user devices, including desktops, laptops, printers, and scanners.
- Have a foundational understanding and troubleshooting skills for various operating systems, with a focus on Windows and Linux.
- Work on a rotational shift schedule in a 24×7 environment to provide real-time customer support.
- Meet OTS Service Desk goals by adhering to response and resolution SLAs, maintaining high CSAT scores, and effectively managing incidents.
- This role is based at the Bangalore (BLR18) corporate office.
Eligibility Criteria:
- Bachelor’s degree or diploma is required.
- 0 to 18 months of relevant work experience.
- Strong communication skills are essential.
Preferred Skills:
- Basic understanding of ITIL-based ticketing and monitoring tools.
- Fundamental troubleshooting skills in networking.
- Knowledge of operating system concepts and basic systems administration for Linux/Unix systems (e.g., Ubuntu, CentOS, RedHat, Solaris).
- Basic knowledge of networking concepts (TCP/IP, DNS) and databases.
- Strong customer focus and effective multitasking abilities.
- Exposure to cloud computing technologies.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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