Wipro is hiring for the position of Quality Assurance Analyst in Hyderabad; Bengaluru; Pune, India. Candidates with Bachelor’s/ Master’s degree degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Quality Assurance Analyst |
| Qualifications | Bachelor’s/ Master’s degree |
| Batch | Recent Batches |
| Experience | Freshers/ Experienced |
| Location | Hyderabad; Bengaluru; Pune, India |
Key Responsibilities:
- Conduct process audits for agents, following the specified procedures and guidelines (1 audit per agent per week).
- For agents performing in the bottom quartile, conduct 3 audits per agent per week.
- Prepare audit findings and share reports with the client and account leadership on a daily, weekly, or monthly basis as required.
- Perform weekly analysis to identify error trends, and conduct root cause analysis (RCA) for the top two recurring errors.
- Facilitate calibration communication to relay any updates from the client, and conduct refresher training sessions to address skill gaps resulting from these changes.
Eligibility Criteria:
- Bachelor’s/ Master’s degree
Behavioral Competencies:
- Project Management Skills
- Analytical Skills
- Execution Excellence
- Passion for results
- Stakeholder Management
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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