PowerSchool is hiring for the position of Associate Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | PowerSchool |
| Position | Associate Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, India |
Key Responsibilities:
- Responds to, evaluates, and prioritizes incoming requests for assistance via telephone, email, and chat from users experiencing issues with hardware, software, networking, and other computer-related technologies.
- Identifies problems, conducts research, provides solutions, and follows up with customers as needed, escalating more complex cases to the appropriate team.
- Logs and tracks calls using a problem management database, maintaining history records and related documentation.
- Prepares standard statistical reports, such as help desk incident reports.
- Consults with programmers to explain software errors or recommend changes to programs.
- Tests software and hardware to evaluate ease of use and whether the product will assist users in performing their tasks.
- Performs other duties as assigned.
Eligibility Criteria:
- Associate’s degree or equivalent work experience.
- 0-2 years of experience in a technical support role.
Preferred skills:
- Proficiency in Microsoft Office suite.
- Experience with Salesforce is preferred.
- Prior experience with CRM systems is preferred.
- Strong attention to detail and time management skills.
- Excellent oral and written communication abilities.
- Strong customer service and conflict resolution skills.
- Ability to manage a heavy workload and multiple projects with frequent interruptions and schedule changes.
About Company:
PowerSchool is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments and analytics in one unified platform. PowerSchool supports over 50 million students globally and more than 15,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States, and sells solutions in more than 90 countries. Visit www.powerschool.com to learn more.
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