Atlassian is hiring for the positions of Associate Support Engineer in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Atlassian |
| Position | Associate Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 1 (Years) |
| Location | Bengaluru, India (Remote) |
Key Responsibilities:
- Resolve customer configuration issues and respond to customer inquiries via email and chat, ensuring adherence to all processes and agreed-upon standards.
- Ensure a positive customer experience with Atlassian Cloud products.
- Understand customer use cases, troubleshoot issues, and devise and implement workarounds for product bugs.
- Contribute to product knowledge by creating Knowledge Base articles and updating Standard Operating Procedures (SOPs) to keep case management content current.
Eligibility Criteria:
- 1+ years of experience in customer or support-facing roles.
- Understanding of operating systems, networking concepts, and cloud computing.
Preferred skills:
- Knowledge of OAuth-based authentication, SSL, and related technologies.
- Familiarity with other authentication technologies and services such as SSO, IdPs, SAML, and OAuth.
- A customer-centric mindset with the ability to adapt quickly, display curiosity and resilience, and possess a growth mindset and solution-oriented approach aligned with Atlassian’s core values.
- Fluent in written and verbal communication in English.
- Strong interpersonal communication and customer service skills, especially in high-stress or ambiguous situations.
- Strong aptitude for learning new technologies and applying them in a customer-facing environment.
- Logical approach to problem-solving with strong troubleshooting experience.
- Experience collaborating with peers or teams across multiple locations is an advantage.
- Flexibility to cover a fixed shift, including weekends on a rotational basis, to meet customer needs.
- Ability to pivot focus towards a dedicated support channel (e.g., chat) as required to meet customer demands.
About Company:
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
How To Apply?
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