{"id":7402,"date":"2024-01-14T04:55:56","date_gmt":"2024-01-14T04:55:56","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=7402"},"modified":"2024-01-14T04:55:57","modified_gmt":"2024-01-14T04:55:57","slug":"tcs-is-hiring-for-international-voice-support-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2024\/01\/14\/tcs-is-hiring-for-international-voice-support-apply-now\/","title":{"rendered":"TCS is hiring for International Voice\/ Support | Apply Now!"},"content":{"rendered":"\n<p><strong>TCS\u00a0is hiring for the position of\u00a0International Voice\/ Support<\/strong> <strong>in\u00a0<strong>Bangalore, Chennai, Pune<\/strong><\/strong>, <strong>India. Candidates with <strong><strong>Any Graduate\/ Undergraduate Degree<\/strong><\/strong><\/strong> <strong>are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>TCS<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>International Voice\/ Support<\/strong><\/td><\/tr><tr><td><strong>Qualification<\/strong><\/td><td><strong>Any Graduate\/ Undergraduate Degree<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>2018\/ 2019\/ 2020\/ 2021\/\/ 2022 \/ 2023<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers\/ Experienced<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Bangalore\/ Chennai\/ Pune<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Demonstrate strong customer advocacy skills and a comprehension of customer interactions leading to successful outcomes.<\/li>\n\n\n\n<li>Assume responsibility for end-to-end activation or assurance of a service.<\/li>\n\n\n\n<li>Complete all work tasks within the defined scope, queues, and remediation requirements to ensure successful outcomes.<\/li>\n\n\n\n<li>Identify problems by understanding their nature, components, and relationships.<\/li>\n\n\n\n<li>Ensure adherence to compliance and timely completion of milestones.<\/li>\n\n\n\n<li>Update and maintain records of customer interactions, transactions, comments, and complaints following defined process guidelines.<\/li>\n\n\n\n<li>Seek support and guidance as needed.<\/li>\n\n\n\n<li>Collaborate with both external and internal teammates to efficiently solve customer issues.<\/li>\n\n\n\n<li>Communicate effectively with other business units to obtain necessary information for successful order management.<\/li>\n\n\n\n<li>Demonstrate resilience and flexibility in the face of change.<\/li>\n\n\n\n<li>Prioritize customer privacy, taking necessary steps to protect it.<\/li>\n\n\n\n<li>Emphasize Sales Order Quality by ensuring accuracy upfront to minimize rework.<\/li>\n\n\n\n<li>Redirect customer inquiries to the appropriate area when required.<\/li>\n\n\n\n<li>Meet established customer service standards and performance objectives.<\/li>\n\n\n\n<li>Effectively communicate order status to customers and stakeholders.<\/li>\n\n\n\n<li>Generate timely and well-developed solutions to address problems.<\/li>\n\n\n\n<li>Apply solutions across diverse problems using functional knowledge and logical conclusions.<\/li>\n\n\n\n<li>Escalate dependencies to relevant teams for assistance.<\/li>\n\n\n\n<li>Book appointments for customers and coordinate equipment dispatch.<\/li>\n\n\n\n<li>Process customer requests, including orders, provisioning, post-activations, assurance, and billing.<\/li>\n\n\n\n<li>Learn and apply knowledge for business innovation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Educational Qualification: Possess a graduate or undergraduate degree in a relevant customer service field (preferably in domains such as Telecom, Technical, Business, and Financial Services). Alternatively, have completed tertiary education in a relevant field from a recognized institution.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Preferred skills:<\/h2>\n\n\n\n<ul>\n<li>Exhibit excellent written and oral communication skills.<\/li>\n\n\n\n<li>Language Proficiency: Demonstrate excellent English-speaking skills with a neutral accent, showcasing high proficiency in reading, writing, speaking, and overall use of the English language.<\/li>\n\n\n\n<li>Computer Proficiency: Exhibit advanced general Microsoft Windows and computer skills, coupled with accurate data entry abilities.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We\u2019re #BuildingOnBelief. A part of the Tata group, India\u2019s largest multinational business group, TCS has over 500,000 of the world\u2019s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link 1:\u00a0<a href=\"https:\/\/ibegin.tcs.com\/iBegin\/jobs\/283836J\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link 2:\u00a0<a href=\"https:\/\/ibegin.tcs.com\/iBegin\/jobs\/285772J\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/whatsapp.com\/channel\/0029Va4NcE0Bvvsi4obUbS0s\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>TCS\u00a0is hiring for the position of\u00a0International Voice\/ Support in\u00a0Bangalore, Chennai, Pune, India. Candidates with Any Graduate\/ Undergraduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name TCS Position International Voice\/ Support Qualification Any Graduate\/ Undergraduate Degree Batch 2018\/ 2019\/ 2020\/ 2021\/\/ 2022&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2033,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[1,7,18,17],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/03\/Merademy-2.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/7402"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=7402"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/7402\/revisions"}],"predecessor-version":[{"id":7403,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/7402\/revisions\/7403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/2033"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=7402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=7402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=7402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}