{"id":4990,"date":"2023-08-31T14:17:20","date_gmt":"2023-08-31T14:17:20","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=4990"},"modified":"2023-08-31T14:17:22","modified_gmt":"2023-08-31T14:17:22","slug":"apptweak-is-hiring-for-junior-customer-support-specialist-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2023\/08\/31\/apptweak-is-hiring-for-junior-customer-support-specialist-apply-now\/","title":{"rendered":"AppTweak is hiring for Junior Customer Support Specialist | Apply Now!"},"content":{"rendered":"\n<p><strong>AppTweak is hiring for the position of Junior Customer Support Specialist<\/strong> <strong>in Bangalore,\u00a0India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree<\/strong>\u00a0<strong>are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>AppTweak <\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Junior Customer Support Specialist<\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Any Bachelor\u2019s Degree<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>Any Batch<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>1+ (Years)<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Work From Home<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Serve as the initial point of contact for clients requesting technical help or assistance via email or our chat system (Intercom).<\/li>\n\n\n\n<li>To ensure high levels of customer satisfaction, respond to questions from customers, diagnose technological problems, and offer prompt solutions.<\/li>\n\n\n\n<li>Work with cross-functional teams, such as engineering and product development, to efficiently escalate and address difficult customer issues.<\/li>\n\n\n\n<li>To help consumers better understand and utilise our SaaS products, offer product guidance.<\/li>\n\n\n\n<li>To the appropriate internal teams, proactively identify and report product issues or upgrade possibilities.<\/li>\n\n\n\n<li>Investigate and resolve billing-related questions, making sure that bills are accurate, and keeping everything about money as transparent as possible.<\/li>\n\n\n\n<li>Work along with the finance department to resolve any billing issues or refund requests as necessary.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Bachelor&#8217;s degree in a field that is relevant to the position (such as business, marketing, communications, or a similar subject).<\/li>\n\n\n\n<li>Knowledge of SaaS products and applications, as well as strong technical aptitude.<\/li>\n\n\n\n<li>Excellent problem-solving abilities and the capacity to efficiently troubleshoot and diagnose technical problems.<\/li>\n\n\n\n<li>Excellent written and verbal communication abilities with the capacity to explain technical topics to non-technical users.<\/li>\n\n\n\n<li>Customer-focused service with a sympathetic and patient attitude.<\/li>\n\n\n\n<li>Ability to manage and prioritise several client questions at once while upholding SLAs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Preferred skills:<\/h2>\n\n\n\n<ul>\n<li>An advantage would be having knowledge of CRM software, support ticketing systems, and Intercom.<\/li>\n\n\n\n<li>Working knowledge of the mobile sector.<\/li>\n\n\n\n<li>Understanding of the mobile ad tech market.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link:\u00a0<a href=\"https:\/\/jobs.apptweak.com\/o\/junior-customer-support\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>AppTweak is hiring for the position of Junior Customer Support Specialist in Bangalore,\u00a0India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree\u00a0are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name AppTweak Position Junior Customer Support Specialist Qualifications Any Bachelor\u2019s Degree Batch Any Batch Experience 1+ (Years) Location&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4991,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[1,23],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/08\/Merademy-1-2023-08-31T193303.307.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/4990"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=4990"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/4990\/revisions"}],"predecessor-version":[{"id":4992,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/4990\/revisions\/4992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/4991"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=4990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=4990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=4990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}