{"id":4264,"date":"2023-07-16T05:26:57","date_gmt":"2023-07-16T05:26:57","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=4264"},"modified":"2023-07-16T05:27:01","modified_gmt":"2023-07-16T05:27:01","slug":"tech-mahindra-is-hiring-for-customer-service-associate-chat-support-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2023\/07\/16\/tech-mahindra-is-hiring-for-customer-service-associate-chat-support-apply-now\/","title":{"rendered":"Tech Mahindra is hiring for Customer Service Associate &#8211; Chat Support | Apply Now!"},"content":{"rendered":"\n<p><strong>Tech Mahindra<\/strong>\u00a0<strong>is hiring for\u00a0the position of\u00a0Customer Service Associate &#8211; Chat Support<\/strong> <strong>in\u00a0across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>Tech Mahindra<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Customer Service Associate &#8211; Chat Support<\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Any Graduate\/ 12th Pass<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>Any Batch<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers (0 &#8211; 1 Years)<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Work From Office\/ <strong>Work From Home<\/strong><\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Handling customer queries on Web Chat, E-mails and Social Media.<\/li>\n\n\n\n<li>Educate current and potential customers with product and service information.<\/li>\n\n\n\n<li>Maintain accurate customer records.<\/li>\n\n\n\n<li>Identify and escalate priority issues to the Team Leader and Ops Team.<\/li>\n\n\n\n<li>Actively participate in team meetings.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>A Bachelor\u2019s degree from any stream if a Fresher.<\/li>\n\n\n\n<li>Minimum HSC with a minimum of 1 year of relevant experience.<\/li>\n\n\n\n<li>Passionate about customer care.<\/li>\n\n\n\n<li>Good typing skill.<\/li>\n\n\n\n<li>Fluent in written and spoken English.<\/li>\n\n\n\n<li>Able to work well under pressure and under minimum supervision.<\/li>\n\n\n\n<li>A fast learner who is able to work with set targets.<\/li>\n\n\n\n<li>Must be time flexible and able to work in a rotational shift system including holidays and weekends.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Preferred skills:<\/h2>\n\n\n\n<ul>\n<li>Handle all queries in a polite, professional manner.<\/li>\n\n\n\n<li>Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.<\/li>\n\n\n\n<li>Educate customers on services and processes.<\/li>\n\n\n\n<li>Escalate any issues to the Team Leader.<\/li>\n\n\n\n<li>Achieve agreed KPIs and Objectives.<\/li>\n\n\n\n<li>Adhere strictly to shift schedules.<\/li>\n\n\n\n<li>Adhere to laid down internal policies, procedures and processes.<\/li>\n\n\n\n<li>Work collaboratively with the team.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities \u2013 to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click&nbsp;Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link 1:\u00a0<a href=\"https:\/\/www.linkedin.com\/jobs\/view\/3656344885\/?alternateChannel=search&amp;refId=kH8WeI%2FcGCyLnRfRy8S4zQ%3D%3D&amp;trackingId=gdHmc5zaAzhDW2r4lNLaTg%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link 2:\u00a0<a href=\"https:\/\/registration.techmahindra.com\/Candidate\/RegDefault.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Tech Mahindra\u00a0is hiring for\u00a0the position of\u00a0Customer Service Associate &#8211; Chat Support in\u00a0across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name Tech Mahindra Position Customer Service Associate &#8211; Chat Support Qualifications Any Graduate\/ 12th Pass Batch Any Batch&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3267,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[1,23],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/05\/Merademy-1-37.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/4264"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=4264"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/4264\/revisions"}],"predecessor-version":[{"id":4265,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/4264\/revisions\/4265"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/3267"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=4264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=4264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=4264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}