{"id":19837,"date":"2025-12-31T16:04:43","date_gmt":"2025-12-31T16:04:43","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=19837"},"modified":"2025-12-31T16:04:46","modified_gmt":"2025-12-31T16:04:46","slug":"genpact-is-hiring-for-business-analyst-apply-now-8","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2025\/12\/31\/genpact-is-hiring-for-business-analyst-apply-now-8\/","title":{"rendered":"Genpact is hiring for Business Analyst | Apply Now!"},"content":{"rendered":"\n<p><strong>Genpact\u00a0is hiring for the position of Business Analyst in Gurugram, India. Candidates with a Bachelor&#8217;s Degree<\/strong> <strong>are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>Genpact<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Business Analyst<\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Bachelor&#8217;s Degree<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers\/ Experienced<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Gurugram, India<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Engage with customers via phone to guide them through Know Your Customer (KYC) requirements, clearly explaining the necessary information and documentation needed to complete the process.<\/li>\n\n\n\n<li>Manage customer cases by validating submitted documentation, performing identity verification checks using prescribed systems, and ensuring full compliance with established policies and procedures.<\/li>\n\n\n\n<li>Follow up proactively and empathetically with customers when documentation is incomplete or incorrect, including cases received via email, to ensure accuracy and timely resolution.<\/li>\n\n\n\n<li>Collaborate with internal teams to resolve exceptions and ensure cases progress efficiently through the workflow.<\/li>\n\n\n\n<li>Prioritize workload effectively based on task assignments and direction provided by Team Leaders.<\/li>\n\n\n\n<li>Maintain accountability for meeting defined key performance indicators (KPIs), balancing regulatory compliance, turnaround time, and a positive, customer-centric experience.<\/li>\n\n\n\n<li>Communicate clearly, confidently, and professionally across both verbal and written channels.<\/li>\n\n\n\n<li>Handle daily customer interactions through voice and email, particularly related to identity verification (ID&amp;V) and KYC processes for retail and commercial clients.<\/li>\n\n\n\n<li>Manage objections and challenging customer conversations professionally while maintaining a positive service experience.<\/li>\n\n\n\n<li>Review and analyze customer identification documents to verify compliance with regulatory, policy, and risk requirements.<\/li>\n\n\n\n<li>Take a proactive and solution-oriented approach to resolving documentation gaps, balancing accuracy, customer outcomes, and risk considerations.<\/li>\n\n\n\n<li>Identify and appropriately escalate exceptions in line with service level agreements (SLAs) and policy standards, collaborating with internal stakeholders as needed.<\/li>\n\n\n\n<li>Demonstrate strong attention to detail combined with empathy to ensure service excellence while adhering to compliance obligations.<\/li>\n\n\n\n<li>Utilize multiple systems and tools effectively to manage workflows, identify efficiencies, and contribute to continuous process improvements.<\/li>\n\n\n\n<li>Commit to ongoing learning to enhance understanding of regulatory requirements and the evolving compliance landscape.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Graduate or Bachelor\u2019s degree in any discipline.<\/li>\n\n\n\n<li>Excellent proficiency in written and spoken English, with strong communication skills.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Preferred Skills:<\/h2>\n\n\n\n<ul>\n<li>Prior experience in customer service or contact center roles.<\/li>\n\n\n\n<li>Basic understanding of Know Your Customer (KYC) and Identity Verification (IDV) requirements for individual customers.<\/li>\n\n\n\n<li>Experience with Australian KYC and IDV processes is highly preferred.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military\/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.&nbsp;Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube<strong>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click&nbsp;Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link:\u00a0<a href=\"https:\/\/genpact.taleo.net\/careersection\/sgy_external_career_section\/jobdetail.ftl?job=BFS047723&amp;tz=GMT%2B05%3A30&amp;tzname=Asia%2FCalcutta\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/chat.whatsapp.com\/GFlsn1H7y9i2ftUrn5QvTE?mode=wwt\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Genpact\u00a0is hiring for the position of Business Analyst in Gurugram, India. Candidates with a Bachelor&#8217;s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below. Job Description: Company Name Genpact Position Business Analyst Qualifications Bachelor&#8217;s Degree Experience Freshers\/ Experienced Location Gurugram, India Key Responsibilities: Eligibility Criteria: Preferred&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2390,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[41,34,10,11],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/03\/M2-11.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/19837"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=19837"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/19837\/revisions"}],"predecessor-version":[{"id":19838,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/19837\/revisions\/19838"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/2390"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=19837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=19837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=19837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}