{"id":16109,"date":"2025-05-16T10:17:20","date_gmt":"2025-05-16T10:17:20","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=16109"},"modified":"2025-05-16T10:17:22","modified_gmt":"2025-05-16T10:17:22","slug":"atlan-is-hiring-for-technical-support-engineer-remote-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2025\/05\/16\/atlan-is-hiring-for-technical-support-engineer-remote-apply-now\/","title":{"rendered":"Atlan\u00a0is hiring for Technical Support Engineer | Remote | Apply Now!"},"content":{"rendered":"\n<p><strong>Atlan\u00a0is hiring for the position of\u00a0Technical Support Engineer<\/strong> <strong>in\u00a0across India. Candidates with\u00a0a Bachelor\u2019s\/ Master&#8217;s Degree<\/strong> <strong>are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong><strong>Atlan&nbsp;<\/strong><\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong><strong>Technical Support Engineer<\/strong><\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Bachelor\u2019s\/ Master&#8217;s Degree<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>2020\/ 2021\/ 2022\/ 2023\/ 2024\/ 2025<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers\/ Experienced<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Work From Home (Remote)<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Take full ownership of customer issues and coordinate with relevant workgroups to ensure timely resolution on behalf of the end customer.<\/li>\n\n\n\n<li>Investigate and resolve customer problems by identifying root causes through analysis of cascading symptoms, ensuring long-term prevention of similar issues.<\/li>\n\n\n\n<li>Proactively handle incoming calls during critical business periods to manage service levels and reduce abandon rates, while addressing urgent issues within defined SLAs.<\/li>\n\n\n\n<li>Coordinate with multiple internal teams to manage and resolve major incidents effectively.<\/li>\n\n\n\n<li>Take responsibility for technical issues by collaborating with developers to solve complex problems.<\/li>\n\n\n\n<li>Work closely with Customer Support and Engineering teams to improve the quality and performance of existing products.<\/li>\n\n\n\n<li>Monitor system health using logs, metrics, and alerts, and troubleshoot when issues impact the platform or product.<\/li>\n\n\n\n<li>Draft clear, user-focused communication and maintain comprehensive product documentation.<\/li>\n\n\n\n<li>Gather user feedback and translate it into well-defined requirements, collaborating with the engineering team for effective delivery.<\/li>\n\n\n\n<li>Develop scalable support processes, including ticket management systems, SLAs, and workflow automation.<\/li>\n\n\n\n<li>Own and continuously update Atlan&#8217;s product documentation and training materials to support users and internal teams.<\/li>\n\n\n\n<li>Train and mentor new team members, contributing to the growth and success of the Customer Happiness function.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Experienced as a data practitioner or within a B2B SaaS organization, with a strong desire to contribute to product-led growth driven by deep user empathy.<\/li>\n\n\n\n<li>Possess a solid understanding of data and software markets, products, and business models.<\/li>\n\n\n\n<li>Familiar with the modern data stack, including ETL, data storage, and BI tools, with the ability to stay current on evolving technologies and trends.<\/li>\n\n\n\n<li>Proven ability to troubleshoot software issues, understand customer requirements and workflows, and resolve advanced problems within established escalation procedures.<\/li>\n\n\n\n<li>Demonstrated high learning agility, natural curiosity, and a collaborative approach to decision-making through open and constructive debate.<\/li>\n\n\n\n<li>Skilled in partnering with internal and external stakeholders across different geographies to drive successful outcomes.<\/li>\n\n\n\n<li>Capable of logging and maintaining detailed records of issues to support prioritization of bug fixes, automations, and product quality metrics.<\/li>\n\n\n\n<li>Strong problem-solving skills with the ability to document troubleshooting steps and resolution processes effectively.<\/li>\n\n\n\n<li>Basic understanding of at least one programming language such as PHP, Java, or Python is a plus.<\/li>\n\n\n\n<li>Experienced in operational support, with the ability to capture user environments during troubleshooting and deliver prompt, accurate resolutions to client issues.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>Built by a data team for data teams,&nbsp;Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards. Atlan facilitates a two-way movement of metadata, bringing context back into the tools and workflows that your data team uses every day \u2014 for example, in your BI tool when you wonder what a metric on the dashboard means.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Apply Here&nbsp;<\/strong>button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link:\u00a0<a href=\"https:\/\/atlan.com\/careers\/?p=open-positions%2F&amp;ashby_jid=8d7a6bd1-1b4d-4049-b42b-089fa359a788#job-list\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a> <\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/chat.whatsapp.com\/Exs3pThLx5c392S6ufrcmT\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Atlan\u00a0is hiring for the position of\u00a0Technical Support Engineer in\u00a0across India. Candidates with\u00a0a Bachelor\u2019s\/ Master&#8217;s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name Atlan&nbsp; Position Technical Support Engineer Qualifications Bachelor\u2019s\/ Master&#8217;s Degree Batch 2020\/ 2021\/ 2022\/ 2023\/ 2024\/ 2025 Experience Freshers\/ Experienced&#8230;<\/p>\n","protected":false},"author":1,"featured_media":11915,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[34,10,21,23],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2024\/10\/Merademy-1-2024-10-05T102200.202.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/16109"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=16109"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/16109\/revisions"}],"predecessor-version":[{"id":16110,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/16109\/revisions\/16110"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/11915"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=16109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=16109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=16109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}