{"id":15426,"date":"2025-04-18T14:36:39","date_gmt":"2025-04-18T14:36:39","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=15426"},"modified":"2025-04-18T14:36:56","modified_gmt":"2025-04-18T14:36:56","slug":"red-hat-is-hiring-for-technical-support-engineer-remote-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2025\/04\/18\/red-hat-is-hiring-for-technical-support-engineer-remote-apply-now\/","title":{"rendered":"Red Hat is hiring for Technical Support Engineer | Remote | Apply Now!"},"content":{"rendered":"\n<p><strong>Red Hat is hiring for the position of Technical Support Engineer in\u00a0Bangalore, India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>Red Hat<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Technical Support Engineer<\/strong><\/td><\/tr><tr><td><strong>Qualification<\/strong><\/td><td><strong><strong>Bachelor\u2019s\/ Master\u2019s Degree<\/strong><\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>2019\/ 2020\/ 2021\/ 2022\/ 2023\/ 2024<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>1 (Years)<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Work From Home (Remote<\/strong>)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Oversee the installation and configuration of Red Hat Exam systems to ensure readiness for exam delivery.<\/li>\n\n\n\n<li>Manage the setup and deployment of Red Hat Individual Exam systems and provide training and coaching to examiners.<\/li>\n\n\n\n<li>Review exam results and respond to candidate queries and concerns through ServiceNow and handle escalated issues via hotline calls.<\/li>\n\n\n\n<li>Collaborate with Red Hat Exam Sites to ensure the smooth and efficient execution of Red Hat exams.<\/li>\n\n\n\n<li>Provide Level 2 (L2) and Level 3 (L3) technical support for Red Hat Certification Exams.<\/li>\n\n\n\n<li>Troubleshoot exam setup failures and take corrective actions to ensure timely delivery of exams.<\/li>\n\n\n\n<li>Investigate and resolve issues reported by candidates during live exam sessions to ensure a seamless exam experience.<\/li>\n\n\n\n<li>Prepare and document investigation reports for troubleshooting sessions related to exam delivery.<\/li>\n\n\n\n<li>Conduct exam quality assurance (QA) checks and facilitate pilot exams to ensure high standards and reliability.<\/li>\n\n\n\n<li>Report identified exam issues and feedback to the Exam Development team for further evaluation and resolution.<\/li>\n\n\n\n<li>Collaborate with the IT team or software developers to enhance applications related to Red Hat Exams, including grading and processing functionalities.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Minimum of 1 year of experience in providing real-time customer support.<\/li>\n\n\n\n<li>At least 1 year of hands-on experience with Linux systems, preferably Red Hat Enterprise Linux.<\/li>\n\n\n\n<li>Experience in assisting examiners with exam-related issues is considered a strong advantage.<\/li>\n\n\n\n<li>Prior experience in taking Red Hat certification exams is desired or highly preferred.<\/li>\n\n\n\n<li>Proficient in deploying Red Hat Exam systems in various environments.<\/li>\n\n\n\n<li>Skilled in troubleshooting systems running on remote hardware or cloud-based environments.<\/li>\n\n\n\n<li>Red Hat Certified Engineer (RHCE) certification is required or must be obtained within one month of hire; additional certifications such as Red Hat Certified Architect (RHCA) are considered a plus.<\/li>\n\n\n\n<li>Must obtain the Red Hat Certified OpenShift Administrator certification within one month of hire, if not already certified.<\/li>\n\n\n\n<li>Familiarity or hands-on experience with Red Hat\u2019s cloud and platform products.<\/li>\n\n\n\n<li>Knowledge or experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform is an added advantage.<\/li>\n\n\n\n<li>Experience using ServiceNow is a bonus.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>Red Hat is the world\u2019s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We&#8217;re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Apply Here&nbsp;<\/strong>button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link:\u00a0<a href=\"https:\/\/redhat.wd5.myworkdayjobs.com\/en-US\/jobs\/job\/Technical-Support-Engineer_R-046846-1\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/chat.whatsapp.com\/FQyH16L9FS8LnMAQsdueDc\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Red Hat is hiring for the position of Technical Support Engineer in\u00a0Bangalore, India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name Red Hat Position Technical Support Engineer Qualification Bachelor\u2019s\/ Master\u2019s Degree Batch 2019\/ 2020\/ 2021\/ 2022\/ 2023\/&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4012,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[34,21,23],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/07\/Merademy-1-65.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/15426"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=15426"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/15426\/revisions"}],"predecessor-version":[{"id":15428,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/15426\/revisions\/15428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/4012"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=15426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=15426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=15426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}