{"id":14954,"date":"2025-03-25T12:40:11","date_gmt":"2025-03-25T12:40:11","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=14954"},"modified":"2025-03-25T12:40:14","modified_gmt":"2025-03-25T12:40:14","slug":"mphasis-is-hiring-for-technical-support-engineer-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2025\/03\/25\/mphasis-is-hiring-for-technical-support-engineer-apply-now\/","title":{"rendered":"Mphasis is hiring for Technical Support Engineer | Apply Now!"},"content":{"rendered":"\n<p><strong>Mphasis is hiring for the position of\u00a0Technical Support Engineer<\/strong> <strong>in\u00a0<strong>Bangalore<\/strong>, India. Candidates with a Bachelor\u2019s Degree<\/strong> <strong>are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>Mphasis<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Technical Support Engineer -SD<\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Bachelor\u2019s Degree<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>2020\/ 2021\/ 2022\/ 2023\/ 2024\/ 2025<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers (0 &#8211; 2 Years<\/strong>)<\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Bangalore, India<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Technical Skills:<\/strong><\/h3>\n\n\n\n<ul>\n<li>Hands-on experience with Windows and Mac OS environments.<\/li>\n\n\n\n<li>Strong problem-solving and communication skills.<\/li>\n\n\n\n<li>Good understanding of computer systems, mobile devices, and other technology products.<\/li>\n\n\n\n<li>Familiarity with remote desktop applications and help desk software (e.g., Webex, LogMeIn, Bomgar).<\/li>\n\n\n\n<li>Knowledge of Citrix Virtual Apps, AWS technologies, and Desktop environments.<\/li>\n\n\n\n<li>Basic understanding of virtualization technologies.<\/li>\n\n\n\n<li>Bachelor&#8217;s degree with 1+ years of relevant experience.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Management Skills:<\/strong><\/h3>\n\n\n\n<ul>\n<li>Proficiency in ticketing tools (e.g., ServiceNow, RemedyForce).<\/li>\n\n\n\n<li>Familiarity with Citrix and AWS environments.<\/li>\n\n\n\n<li>Understanding of IT Service Management (ITSM) processes, particularly incident management.<\/li>\n\n\n\n<li>Experience handling inbound calls and providing technical support.<\/li>\n\n\n\n<li>Ability to guide end users through troubleshooting steps via phone, email, or chat.<\/li>\n\n\n\n<li>Escalating unresolved issues to appropriate internal teams (e.g., software developers).<\/li>\n\n\n\n<li>Ability to prioritize and manage multiple open issues simultaneously.<\/li>\n\n\n\n<li>Documenting technical knowledge in the form of notes and manuals.<\/li>\n\n\n\n<li>Using internal databases or external resources to provide accurate technical solutions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Behavioral Skills:<\/strong><\/h3>\n\n\n\n<ul>\n<li>Strong ability to diagnose and troubleshoot basic technical issues.<\/li>\n\n\n\n<li>Proven work experience in roles such as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician.<\/li>\n\n\n\n<li>Providing prompt and accurate feedback to customers.<\/li>\n\n\n\n<li>Ensuring that all issues are properly logged and tracked.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Certifications (Preferred, Not Mandatory):<\/strong><\/h3>\n\n\n\n<ul>\n<li>MCSE (Microsoft Certified Solutions Expert).<\/li>\n\n\n\n<li>CCA (Citrix Certified Associate).<\/li>\n\n\n\n<li>ITIL Foundation Certification.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow\u2019s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click&nbsp;Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link:\u00a0<a href=\"https:\/\/mphasis.ripplehire.com\/candidate\/?token=ty4DfyWddnOrtpclQeia&amp;source=CAREERSITE#detail\/job\/694783\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/chat.whatsapp.com\/HGBv9KBTDBvBNYSGjLdZua\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Follow us on Instagram: <a href=\"https:\/\/www.instagram.com\/merademy_\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Mphasis is hiring for the position of\u00a0Technical Support Engineer in\u00a0Bangalore, India. Candidates with a Bachelor\u2019s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name Mphasis Position Technical Support Engineer -SD Qualifications Bachelor\u2019s Degree Batch 2020\/ 2021\/ 2022\/ 2023\/ 2024\/ 2025 Experience Freshers&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6092,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[7,34,10,21],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/11\/Merademy-1-2023-11-05T124714.444.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/14954"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=14954"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/14954\/revisions"}],"predecessor-version":[{"id":14955,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/14954\/revisions\/14955"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/6092"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=14954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=14954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=14954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}