{"id":12071,"date":"2024-10-15T08:29:46","date_gmt":"2024-10-15T08:29:46","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=12071"},"modified":"2024-10-15T08:29:50","modified_gmt":"2024-10-15T08:29:50","slug":"genpact-is-hiring-for-business-analyst-data-analyst-apply-now-10","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2024\/10\/15\/genpact-is-hiring-for-business-analyst-data-analyst-apply-now-10\/","title":{"rendered":"Genpact is hiring for Business Analyst\/ Data Analyst | Apply Now!"},"content":{"rendered":"\n<p><strong>Genpact\u00a0is hiring for the position of Business Analyst\/ Data Analyst in Bangalore; Gurugram; Hyderabad, India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree\/ MBA are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>Genpact<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Business Analyst\/ Data Analyst<\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Bachelor\u2019s\/ Master\u2019s Degree\/ MBA<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>2019\/ 2020\/ 2021\/ 2022\/&nbsp;2023\/ 2024<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers\/ Experienced<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Bangalore; <strong>Gurugram; Hyderabad, India<\/strong><\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities for Business Analyst:<\/h2>\n\n\n\n<ul>\n<li>Enhance and develop analytics product offerings in the Contact Center, Marketing, and Customer Experience Analytics domains.<\/li>\n\n\n\n<li>Execute Proof of Concept (POC) and pilot analytics projects to demonstrate feasibility and value.<\/li>\n\n\n\n<li>Serve as a Solution Architect, designing customer analytics solutions with expertise across the customer lifecycle, including customer acquisition, digital marketing, journey analytics, speech\/text analytics, AI\/ML predictive models (such as cross-sell\/retention models), and workforce management analytics.<\/li>\n\n\n\n<li>Embed Customer Analytics solutions into Customer Experience Management (CXM) operations.<\/li>\n\n\n\n<li>Drive operational productivity by reducing costs and increasing customer satisfaction in areas such as contact centers, collections, back-office operations, marketing operations, and campaign management.<\/li>\n\n\n\n<li>Collaborate with enterprise teams\u2014Service Line, Analytics, and Sales teams\u2014to respond to RFPs and other qualified leads.<\/li>\n\n\n\n<li>Perform consulting assessments through POCs and pilots to showcase the value of customer analytics for enabling large deals.<\/li>\n\n\n\n<li>Apply knowledge of Contact Centers, marketing technology, operations, analytics, and process improvements to optimize operations.<\/li>\n\n\n\n<li>Execute business impact projects aimed at optimizing Contact Center operations.<\/li>\n\n\n\n<li>Independently execute and validate existing processes while identifying opportunities for improvement.<\/li>\n\n\n\n<li>Understand credit card and customer service operations for customer behavior analysis and segmentation, including predictive analysis.<\/li>\n\n\n\n<li>Design, execute, and validate projects independently, managing customer interactions effectively.<\/li>\n\n\n\n<li>Handle multiple project requests simultaneously to ensure timely execution.<\/li>\n\n\n\n<li>Support business teams in their planning processes through analytics insights and recommendations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities for Business Analyst &#8211; Data Analyst:<\/h2>\n\n\n\n<ul>\n<li>Conduct data analysis, profiling, and sourcing to ensure data integrity.<\/li>\n\n\n\n<li>Create Data Quality (DQ) rules and review any exceptions for corrective actions.<\/li>\n\n\n\n<li>Maintain the Global Financial Crime (GFC) Critical Data Element list within the Enterprise Data Governance repository (Collibra).<\/li>\n\n\n\n<li>Develop a comprehensive understanding of data definitions, domain values, data relationships, business rules, sources, and data integration for GFC Risk Assessments.<\/li>\n\n\n\n<li>Translate business requirements into data models and ETL (Extract, Transform, Load) design specifications.<\/li>\n\n\n\n<li>Assist with ETL development, testing, and troubleshooting to resolve ETL-related issues.<\/li>\n\n\n\n<li>Troubleshoot data issues and collaborate with data providers to ensure resolution.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Master\u2019s or bachelor\u2019s degree in a relevant field.<\/li>\n\n\n\n<li>Demonstrated skills in process improvement and project management.<\/li>\n\n\n\n<li>Strong business acumen with knowledge of Customer Service, Collection, or Marketing Operations processes and procedures.<\/li>\n\n\n\n<li>Excellent organizational and presentation abilities.<\/li>\n\n\n\n<li>Proven data analysis expertise with good database management skills.<\/li>\n\n\n\n<li>Flexibility and strong multitasking capabilities.<\/li>\n\n\n\n<li>Exceptional verbal, written, and negotiation skills; able to collaborate effectively at all levels of the organization.<\/li>\n\n\n\n<li>Proficient in Microsoft Office tools (Word, Excel, Access, PowerPoint) with solid database management expertise.<\/li>\n\n\n\n<li>Working knowledge of Customer Service processes and procedures.<\/li>\n\n\n\n<li>Familiarity with statistical tools and techniques.<\/li>\n\n\n\n<li>Understanding of Card Services, Quality, and Process Management initiatives.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Preferred Skills:&nbsp;<\/h2>\n\n\n\n<ul>\n<li>Strong experience in Data Management (CDP, Data Lake, C360) and Visualization tools (Power BI, Looker).<\/li>\n\n\n\n<li>Proficiency in Python, SAS, SQL, and Excel.<\/li>\n\n\n\n<li>Cloud data and analytics skills on AWS, Azure, or GCP platforms.<\/li>\n\n\n\n<li>Exposure to Generative AI models and applications.<\/li>\n\n\n\n<li>Experience in text mining and speech analytics projects.<\/li>\n\n\n\n<li>Knowledge of technology platforms, including Contact Center platforms (Amazon Connect, Genesys) and Marketing platforms (Adobe, Salesforce).<\/li>\n\n\n\n<li>Relevant years of experience in the field.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military\/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.&nbsp;Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube<strong>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click&nbsp;Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link (Bangalore &#8211; 1):\u00a0<a href=\"https:\/\/genpact.taleo.net\/careersection\/sgy_external_career_section\/jobdetail.ftl?job=COR029438\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link (Bangalore &#8211; 2):\u00a0<a href=\"https:\/\/genpact.taleo.net\/careersection\/sgy_external_career_section\/jobdetail.ftl?job=BFS037621\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link (Gurugram):\u00a0<a href=\"https:\/\/genpact.taleo.net\/careersection\/sgy_external_career_section\/jobdetail.ftl?job=BFS039654\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link (Hyderabad):\u00a0<a href=\"https:\/\/genpact.taleo.net\/careersection\/sgy_external_career_section\/jobdetail.ftl?job=HEA011865\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/chat.whatsapp.com\/IQOuczvkPdUCe55XhyU0Vn\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Genpact\u00a0is hiring for the position of Business Analyst\/ Data Analyst in Bangalore; Gurugram; Hyderabad, India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree\/ MBA are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below. Job Description: Company Name Genpact Position Business Analyst\/ Data Analyst Qualifications Bachelor\u2019s\/ Master\u2019s Degree\/ MBA Batch 2019\/&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2390,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[7,34,10,11,12],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/03\/M2-11.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/12071"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=12071"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/12071\/revisions"}],"predecessor-version":[{"id":12072,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/12071\/revisions\/12072"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/2390"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=12071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=12071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=12071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}