{"id":10800,"date":"2024-08-03T14:55:58","date_gmt":"2024-08-03T14:55:58","guid":{"rendered":"https:\/\/merademyjobs.com\/?p=10800"},"modified":"2024-08-03T14:56:00","modified_gmt":"2024-08-03T14:56:00","slug":"groww-is-hiring-for-customer-success-escalations-social-media-apply-now","status":"publish","type":"post","link":"https:\/\/merademyjobs.com\/index.php\/2024\/08\/03\/groww-is-hiring-for-customer-success-escalations-social-media-apply-now\/","title":{"rendered":"Groww is hiring for Customer Success &#8211; Escalations Social Media | Apply Now!"},"content":{"rendered":"\n<p><strong>Groww\u00a0is hiring for the position of\u00a0Customer Success &#8211; Escalations Social Media<\/strong> <strong>in across India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree<\/strong> <strong>are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job Description:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Company Name<\/strong><\/td><td><strong>Groww&nbsp;<\/strong><\/td><\/tr><tr><td><strong>Position<\/strong><\/td><td><strong>Customer Success &#8211; Escalations Social Media<\/strong><\/td><\/tr><tr><td><strong>Qualifications<\/strong><\/td><td><strong>Bachelor\u2019s\/ Master\u2019s Degree<\/strong><\/td><\/tr><tr><td><strong>Batch<\/strong><\/td><td><strong>Any Batch<\/strong><\/td><\/tr><tr><td><strong>Experience<\/strong><\/td><td><strong>Freshers &amp; Experienced<\/strong><\/td><\/tr><tr><td><strong>Location<\/strong><\/td><td><strong>Across India<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities:<\/h2>\n\n\n\n<ul>\n<li>Oversee all customer queries and complaints on social platforms such as LinkedIn, Facebook, Instagram, Snapchat, and Twitter.<\/li>\n\n\n\n<li>Maintain a strong understanding of Stocks, F&amp;O, and Mutual Fund products.<\/li>\n\n\n\n<li>Connect with customers through calls, emails, or social platforms to provide the best possible resolutions.<\/li>\n\n\n\n<li>Understand customer grievances, provide appropriate solutions, and ensure issues are resolved effectively.<\/li>\n\n\n\n<li>Collaborate with cross-functional teams such as brand marketing and CRM to address and solve customer issues, complaints, and questions.<\/li>\n\n\n\n<li>Take a customer-focused approach to handle complaints and escalations, ensuring customer satisfaction.<\/li>\n\n\n\n<li>Maintain strong follow-up on all assigned cases to ensure timely and effective resolution.<\/li>\n\n\n\n<li>Ensure that all issues are resolved within established timelines.<\/li>\n\n\n\n<li>Adhere to customer care procedures in all written communications and ensure all interactions are professional and in line with company standards.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Criteria:<\/h2>\n\n\n\n<ul>\n<li>Excellent communication skills.<\/li>\n\n\n\n<li>Customer-focused mindset.<\/li>\n\n\n\n<li>Ability to manage and resolve issues efficiently.<\/li>\n\n\n\n<li>Ability to stay calm under pressure and handle difficult situations with professionalism.<\/li>\n\n\n\n<li>Minimum of 2 years of experience in handling escalations on social media platforms.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Company:<\/h2>\n\n\n\n<p>Groww is India\u02bcs fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment &amp; banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Apply?<\/h2>\n\n\n\n<ul>\n<li>First, read through all of the job details on this page.<\/li>\n\n\n\n<li>Scroll down and press the&nbsp;<strong>Click&nbsp;Here<\/strong>&nbsp;button.<\/li>\n\n\n\n<li>To be redirected to the official website, click on the apply link.<\/li>\n\n\n\n<li>Fill the details with the information provided.<\/li>\n\n\n\n<li>Before submitting the application, cross-check the information you\u2019ve provided.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apply Link:\u00a0<a href=\"https:\/\/groww.skillate.com\/jobs\/54551?utm_source=LINKEDIN&amp;utm_medium=SOCIAL_MEDIA\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our WhatsApp Community: <a href=\"https:\/\/whatsapp.com\/channel\/0029Vahsxx0Au3aKxIy9uy2I\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Join our Telegram Group: <a href=\"https:\/\/telegram.dog\/merademy\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Groww\u00a0is hiring for the position of\u00a0Customer Success &#8211; Escalations Social Media in across India. Candidates with Bachelor\u2019s\/ Master\u2019s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below. Job Description: Company Name Groww&nbsp; Position Customer Success &#8211; Escalations Social Media Qualifications Bachelor\u2019s\/ Master\u2019s Degree Batch Any Batch&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3466,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[34,23],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/merademyjobs.com\/wp-content\/uploads\/2023\/06\/Merademy-1-44.png","_links":{"self":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/10800"}],"collection":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/comments?post=10800"}],"version-history":[{"count":1,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/10800\/revisions"}],"predecessor-version":[{"id":10801,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/posts\/10800\/revisions\/10801"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media\/3466"}],"wp:attachment":[{"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/media?parent=10800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/categories?post=10800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merademyjobs.com\/index.php\/wp-json\/wp\/v2\/tags?post=10800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}